See below the most frequently asked questions. Is your question not here? Our customer service is available to answer all your questions.
info@celeb-mask.com
Where is my order?
Once your order has been placed, you’ll receive a confirmation email with your order details. As soon as your order ships, we’ll send a separate email with your tracking information so you can monitor its progress.
My delivery is missing/late
Please write us on info@celeb-mask.com. Our friendly customer support will handle this for you and will make sure you will get your order.
How do i return my package?
It's super easy. To start a return, you can contact us at info@celeb-mask.com. We’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
What is the refund and return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
How to change my shipping address?
Please email us at info@celeb-mask.com. first to submit your ‘changing address’ request.
Generally, we can only update your shipping address before shipment. To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers.
We are unable to cancel an order after shipment. Please keep an eye on your order status to make sure you can receive your order.